Frequently Asked Questions

Here are the most common questions we receive from customers. If you don't find your answer here, please reach out to our customer service team.

Orders

Common questions about placing, modifying, and canceling orders.

How do I modify or cancel my order?

Before shipping, log into your account and cancel from "My Orders." For modifications, contact customer service. After shipping, you can request a return.

How long until my order ships?

In-stock items ship within 24 hours. Pre-order items ship according to the date on the product page. Standard delivery takes 3-7 business days.

Payment

Supported payment methods and invoice questions.

What payment methods do you support?

We support major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. Cash on Delivery is currently disabled for online orders.

Returns & Exchanges

We offer 30-day no-questions-asked returns and exchanges. Items must be in new, unworn condition with all tags attached.

Sizing

Each product's size chart is shown on the product detail page under "Size Guide." If you're between sizes, we recommend sizing up for a relaxed fit or sizing down for a slim fit.

Membership & Rewards

Register to become a member and earn rewards points with every purchase. Different membership tiers unlock different perks and discounts.